City66 Terms & Conditions — Official Malaysia Platform Terms of Use

Welcome to City66. These Terms & Conditions constitute a legally binding agreement between you as the user and City66 as the platform operator. By registering, logging in, or using any City66 service, you confirm that you have read, understood, and agreed to comply with all terms set out herein.

City66 reserves the right to modify, add to, or amend these Terms & Conditions at any time without prior notice. The latest version will always be available on this page. It is your responsibility to check this page periodically to stay informed of the terms currently in effect.

By accessing or using the City66 platform via the website, mobile app, or any other device, you automatically accept and agree to be fully bound by these Terms & Conditions. This acceptance takes effect from the moment you first browse the City66 site, even before account registration is completed.

These Terms & Conditions govern all aspects of your use of the City66 platform, including but not limited to:

• User account registration and management
• Deposits and withdrawals are conducted in Malaysian Ringgit (RM)
• Participation in all casino games, slots, poker, Live Casino, Sports Betting, and virtual sports
• Acceptance and use of bonuses, promotions, and rewards programmes
• Access to all City66 platform features and functions

These Terms are to be read together with City66's Privacy Policy and Responsible Gaming Guide, all of which together constitute the full agreement between you and City66.

To register and use the City66 platform, you must meet all of the following eligibility requirements without exception:

• Minimum age requirement: You must be at least 18 years at the time of registration. City66 maintains a strict zero-tolerance policy on underage gambling.
• Nationality/Residency: You must be a Malaysian citizen or a legal permanent resident currently residing in Malaysia.
• Legal capacity: You must have full legal capacity to enter into a binding agreement under Malaysian law.
• No restrictions: You are not subject to any legal, court, or regulatory prohibition that prevents you from using online gambling services.
• One account only: Each individual is permitted to hold only one active account on City66. Duplicate accounts are strictly prohibited.

During the City66 account registration process, you are required to provide accurate, truthful, and complete information. This includes your full name as shown on your ID, an active Malaysian phone number, a valid email address, and your bank or e-wallet details for withdrawal purposes.

You are solely responsible for:

• Keep your password and account login details confidential
• All activity that takes place under your account, whether with your knowledge or not
• Notify City66 immediately if you suspect your account has been accessed without your authorisation
• Updating your personal information whenever there are any changes

City66 reserves the right to conduct Know Your Customer (KYC) verification at any time, particularly before processing withdrawals above a certain amount. Documents that may be requested include a copy of your ID, bank statements, and proof of address. Failure to provide KYC documents may result in temporary account suspension or termination.

City66 accepts deposits in Malaysian Ringgit (RM) only, via approved local payment methods. All financial transactions on the City66 platform are conducted in RM — no foreign currency conversion is involved.

Deposit methods accepted by City66:

• Touch 'n Go eWallet — deposits processed within seconds
• DuitNow — direct transfer from your bank account to City66
• GrabPay — via the Grab Malaysia app
• Boost eWallet — instant transfers
• ShopeePay — via the Shopee Malaysia app
• FPX (Financial Process Exchange) — direct internet banking
• Maybank2u — Maybank internet banking
• CIMB Clicks — CIMB internet banking

City66 does not cover any fees or charges imposed by e-wallet providers or banks on users. If there is a delay in deposit processing due to a technical failure on the payment provider's end, City66 is not liable for any losses arising from such delays.

City66 is committed to processing all valid withdrawal requests within 1 hour on business days. Withdrawals may be made to the same bank account or e-wallet used for your deposit.

City66 withdrawal conditions:

• The minimum withdrawal amount is RM30 per transaction
• The maximum daily withdrawal for a standard account is RM10,000
• VIP members enjoy higher daily withdrawal limits depending on their membership tier
• KYC verification must be completed before your first withdrawal request is processed
• All bonus rollover requirements must be met before a withdrawal is permitted
• Withdrawals may only be made to an account registered in the member's name — no transfers to third-party accounts

City66 reserves the right to suspend or reject any withdrawal request if suspicious activity or suspected fraud is detected, or if identity verification has not been completed. In such cases, City66 will notify the member via email or live chat within 24 hours.

City66 offers a variety of bonuses and promotions from time to time to registered members. All bonuses are subject to rollover requirements (wagering requirements) that must be fulfilled before any winnings derived from those bonuses can be withdrawn.

General City66 bonus terms:

• Each bonus has its own rollover requirements — please check the respective promotions page for full details
• City66's standard welcome bonus carries a rollover requirement of 10x total deposit + bonus
• The validity period for each bonus is 7 days from the date the bonus is credited, unless otherwise stated
• Only one bonus may be active at a time unless otherwise stated
• Cashback bonuses are calculated based on total net losses within the specified period
• City66 reserves the right to cancel bonuses where abuse or fraud is suspected

Bonuses are non-transferable between accounts and cannot be directly converted to cash without meeting the rollover requirements. Any attempt to exploit the City66 bonus system through hedging, sustained low-risk betting, or other abusive methods will result in bonus forfeiture and may lead to account suspension.

All games available on the City66 platform — including online slots, roulette, poker, live casino, sports betting (Malaysia Super League, EPL, badminton), virtual sports, and esports — have their own rules that must be followed.

City66 general betting rules:

• All game outcomes generated by the Random Number Generator (RNG) are final and cannot be disputed
• Should a technical disruption occur during an active game, City66 will refer to server records to determine the valid outcome
• Bets that have been placed and confirmed cannot be cancelled or modified
• For sports betting, any bets placed on markets that are subsequently withdrawn will be voided and fully refunded.
• City66 reserves the right to void bets placed at clearly incorrect odds resulting from a technical error
• The use of bots, automated software, or any unauthorised method to gain an advantage is strictly prohibited

City66 takes its social responsibility to all Malaysian players seriously. We believe gambling should be a source of entertainment, not financial stress or personal hardship. To that end, City66 provides a range of responsible gaming tools to help players manage their activity.

Tools available to all City66 members:

• Deposit limit: Set daily, weekly, or monthly deposit limits based on what you can afford
• Betting limits: Set a maximum bet limit per session
• Loss limits: Set a maximum loss limit you are comfortable with over a given period
• Temporary break: Take a break from the platform for 24 hours, 7 days, or 30 days as needed
• Self-exclusion: Exclude yourself from the City66 platform permanently or for a set period

If you or someone you know is showing signs of problem gambling, please contact the City66 support team or visit the Responsible Gaming page for resources and further information.

City66 reserves the right to suspend, restrict, or terminate any account without prior notice in the event of a breach of these Terms & Conditions. Grounds for such action include:

• Multiple account registrations by the same individual
• Providing false or misleading information during registration or the KYC process
• User found to be under 18 years of age
• Fraud, money laundering, or other illegal activities
• Use of bots, automated software, or system manipulation
• Misuse of bonus or promotion systems
• Abusive or threatening behaviour towards City66 staff

Members may also voluntarily close their account at any time by contacting the City66 support team via live chat or email at support@city66.net. Prior to closure, all active rollover requirements must be fulfilled, and any eligible balance will be processed for withdrawal in accordance with standard procedures.

All content, designs, logos, graphics, text, software, databases, and other materials on the City66 platform are the exclusive property of City66 or our licensed partners and are protected under Malaysian and international intellectual property law.

You are not permitted to:

• Copying, distributing, or reproducing any City66 content without written permission
• Using City66's trade name, logo, or trademarks for commercial purposes
• Reverse engineering or extracting the source code of the City66 platform
• Using City66 content to create competing products or services

To the extent permitted by Malaysian law, City66 is not liable for any direct, indirect, incidental, or consequential losses arising from your use of our platform, including:

• Financial losses resulting from game or betting outcomes
• Service disruptions due to system maintenance, technical failure, or circumstances beyond our control
• Unauthorised access to your account resulting from your own negligence in safeguarding your password
• Delays in deposit or withdrawal processing due to third-party failure (bank, e-wallet)

The City66 platform is provided on an "as is" basis, and City66 makes no guarantee that the service will always be free from interruptions, errors, or security vulnerabilities. That said, we continuously strive to keep the platform running at the highest standard for the satisfaction of all Malaysian players.

City66 reserves the right to amend, modify, or update these Terms & Conditions at any time at our sole discretion. Any changes take effect immediately upon publication on this page. Continued use of the City66 platform following any changes constitutes acceptance of the revised terms.

For material and significant changes, City66 will endeavour to notify members via their registered email or in-platform notification at least 7 days before the changes take effect.

These Terms & Conditions are governed by and construed in accordance with applicable law. Any dispute arising out of or in connection with these Terms shall first be resolved through good-faith negotiation. If a resolution cannot be reached, the parties agree to refer the dispute to binding arbitration.