City66 respects the privacy of every player. This Privacy Policy clearly explains how we collect, store, use and protect your personal information in accordance with Malaysia's Personal Data Protection Act (PDPA) 2010.
City66 ("we", "our platform") deeply values the trust you place in us when you register and use our services. This Privacy Policy is designed to clearly and transparently explain how City66 handles your personal information in accordance with Malaysia's Personal Data Protection Act (PDPA) 2010.
As a responsible online casino and Sports Betting platform for Malaysian players, City66 is committed to upholding best-practice data management. We believe players deserve to know exactly what data we hold, how it is used, and who can access it.
This Privacy Policy applies to all users of the City66 platform, including website visitors, registered members, and anyone who interacts with our services via any device.
City66 only collects information that is strictly necessary to provide safe, quality services to Malaysian players. We do not collect excessive data that is irrelevant to the operation of our platform.
Categories of information collected by City66:
| Data Category | Sample Information | Primary Purpose |
|---|---|---|
| Identity Information | Full name, IC number, date of birth | KYC verification & age eligibility |
| Contact Information | Email address, Malaysian phone number | Account & support communications |
| Financial Information | Bank account number, e-wallet name | Deposit & withdrawal processing |
| Activity Data | Game history, betting records | Account Management & Compliance |
| Technical Data | IP address, device type, browser | Security & fraud prevention |
| Cookie Data | Site preferences, login sessions | Enhanced User Experience |
During registration, you will be asked to provide your full name as shown on your ID, an active email address, a Malaysian phone number, and a password. Additional information such as a copy of your IC and bank statement is only required during the KYC process for withdrawals or when mandated by the relevant authorities.
Every piece of data we collect has a clear and lawful purpose. City66 uses your personal information exclusively for the following purposes:
City66 takes the security of your data extremely seriously. We implement multiple layers of technical and organisational protection to ensure your personal information is always safeguarded against unauthorised access, alteration, disclosure, or destruction.
Security measures implemented by City66:
Data retention period:
City66 does not sell, rent, or trade your personal data to third parties. However, there are limited situations where we may need to share certain information with trusted parties in order to deliver our services to you.
Parties that may receive limited access to your data:
All third parties we work with are bound by strict confidentiality agreements and are required to protect your data to the same or higher standards as City66.
City66 uses cookies and similar tracking technologies to enhance your experience on our platform, understand how players use our services, and ensure the security of your login session.
Types of cookies used by City66:
You can manage and delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some parts of the City66 platform.
As a Malaysian player registered with City66, you have specific rights regarding your personal data under Malaysia's Personal Data Protection Act (PDPA) 2010. City66 respects and facilitates the exercise of all these rights.
You have the right to request a copy of all personal data we hold about you. Access requests will be processed within 21 working days.
If any of your information is inaccurate or out of date, you have the right to request a correction through your account or by contacting City66 support.
You may request the deletion of your personal data, subject to any record-keeping obligations we are required to fulfil under Malaysian law.
You may object to the processing of your data for direct marketing purposes at any time, without providing any reason.
You have the right to receive your personal data in a machine-readable format for the purpose of transferring it to another relevant platform.
In certain circumstances, you may request City66 to restrict the processing of your data while a complaint or query is being resolved.
City66 takes an especially careful approach to players' financial data given its high sensitivity. All information relating to your bank account, e-wallet, and financial transactions is handled with the highest level of protection.
How City66 protects your financial data:
City66 has a zero-tolerance policy towards participation by individuals under the age of 18. Our platform is not designed for children or minors, and we do not knowingly collect personal data from underage individuals.
Should City66 discover that personal data of a child under the age of 18 has been collected without proper age verification, we will:
Parents or guardians who suspect their child has registered on the City66 platform without permission are urged to contact us immediately at support@city66.net so that prompt action can be taken.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how City66 handles your personal data, please contact our Privacy Officer through the following channels:
City66 is committed to responding to all privacy-related enquiries within 14 working days. For more complex complaints, we may require up to 30 working days to provide a thorough response.
If you are not satisfied with our response, you have the right to file a complaint with Department of Personal Data Protection Malaysia (JPDP) under the Malaysian Ministry of Communications and Digital.
Why City66
City66 invests in technology and best practices to keep every Malaysian player's data safe and protected at all times.
All data you transmit to City66 is protected with military-grade SSL encryption. Your personal information, financial details, and game history cannot be read by any unauthorised party during transmission.
City66 operates in full compliance with Malaysia's Personal Data Protection Act (PDPA) 2010. This means you have clear legal rights over your data, and City66 has a legal obligation to protect it.
City66 has never and will never sell or trade players' personal data to advertisers or third parties for their commercial purposes. Your data is used solely to provide City66 services to you.
City66's cybersecurity team monitors our platform around the clock. Any suspicious activity is detected and addressed immediately before it can impact your data or account.
Through the City66 account portal, you can access, update, and manage your own personal data at any time. You can also easily request account and data deletion through our customer support.
City66's Bahasa Malaysia-proficient support team is available to assist you with any enquiries related to data privacy, access rights requests, or account security concerns — 24 hours a day, 7 days a week.
With PDPA privacy protection, 256-bit SSL encryption, and a strict no-data-sale policy, City66 ensures you can enjoy slots, Live Casino, poker, and Sports Betting with complete peace of mind. Register today with a minimum deposit of RM10.